Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution
Writing NAM/ICM Applications for the CVP
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Micro-application. The script type. Valid options: PM (Play Media), PD (Play Data), GD (Get
Digits), M (Menu), or GS (Get Speech).
Digits), M (Menu), or GS (Get Speech).
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Media File Name. (For PM, GD, M, and GS micro-applications.) Name of the media file to be
played or external (customer-defined) VXML to be loaded. Valid options: the name of the file
or null (that is, nothing is inserted between two of the delimiting commas).
played or external (customer-defined) VXML to be loaded. Valid options: the name of the file
or null (that is, nothing is inserted between two of the delimiting commas).
Note
A null setting (,,) causes the CVP to examine the contents of the user.microapp.inline_tts
ECC variable. If this ECC variable contains a value, the CVP prompts using TTS. If this
ECC variable is empty, no prompt is played.
ECC variable. If this ECC variable contains a value, the CVP prompts using TTS. If this
ECC variable is empty, no prompt is played.
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Media Library Type. (For PM, GD, M, and GS micro-applications.) Flag indicating the
location of the media files to be played. Valid options: A (Application, the default) and S
(System).
location of the media files to be played. Valid options: A (Application, the default) and S
(System).
Note
PM and GS have an additional, valid option: V (external VXML).
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Data Playback Type. (For PD, only.) The kind of the data to be returned (“played”) to the
caller. Valid options: Number, Char (Character), Etime (Elapsed Time), TOD (Time of Day),
24TOD (24-hour Time of Day), DOW (Day of Week), Date, Currency.
caller. Valid options: Number, Char (Character), Etime (Elapsed Time), TOD (Time of Day),
24TOD (24-hour Time of Day), DOW (Day of Week), Date, Currency.
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Uniqueness value. (Optional.) A string identifying a VRU Script Name as unique.
Note
This value is useful for organizing CVP VRU Script Names. For instance, you might want
to create two Get_Password scripts with identical VRU Script Name parameters but different
Configuration Params. The VRU Script Name field setting for one could be:
GD,Password,A,short and the other could be: GD,Password,A,1ong.
to create two Get_Password scripts with identical VRU Script Name parameters but different
Configuration Params. The VRU Script Name field setting for one could be:
GD,Password,A,short and the other could be: GD,Password,A,1ong.
Examples are given in
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Name. A unique name for the VRU script. ICM software generates a name based on the Network
VRU and script names.
VRU and script names.
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Timeout. The number of seconds ICM software should wait for a response after invoking the script.
If ICM software does not receive a response from the VRU within this time, it assumes the CVP
script has failed.
If ICM software does not receive a response from the VRU within this time, it assumes the CVP
script has failed.
Caution
This setting is designed to detect VRU failures only; attempting to use it as a technique for interrupting
script processing can lead to unexpected results. Cisco recommends leaving the 180-second default, or
lengthening the setting to a duration that is longer than the longest time the script is expected to take.
script processing can lead to unexpected results. Cisco recommends leaving the 180-second default, or
lengthening the setting to a duration that is longer than the longest time the script is expected to take.
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Configuration Param. A string used by the CVP to pass additional parameters to the Application
Server. Content of string depends on the micro-application to be accessed. For more information on
what to specify in this field, see:
Server. Content of string depends on the micro-application to be accessed. For more information on
what to specify in this field, see:
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