Cisco Cisco Customer Voice Portal 8.0(1)

Not all third-party ASR servers use CVP mirco-application parameters in the same manner. This affects 
how third-party ASR servers interact with the CVP micro-applications. For example, although CVP 
allows timeout parameters to be set to a value in the range of 1 to 99 seconds, a particular ASR server 
may only support a range of 1 to 32 seconds. Another ASR server requires a "#" to indicate that digits 
should be collected before the inter-digit timeout is reached. Be sure to follow the instructions 
provided by your third-party vendor. Also, be sure to test all of your micro-applications before 
deploying them.

The sections that follow describe the parameters that can be defined through ICM Configuration 
Manager for each of the five CVP micro-applications.

Keep the following in mind as you configure each Network VRU Script to be used with the CVP:

Each micro-application parameter in fields of the Network VRU Script List’s Attributes tab must be 
separated by a comma. 

If a parameter value is not specified, the micro-application uses its default.

Each section concludes with sample ICM Configuration Manager and Script Editor screen captures for 
the micro-application.

For detailed examples of CVP IVR scripts, turn to 

CVP micro-applications can use ASR in three ways:

To recognize digits with the Get Digits and Menu micro-applications. The 
user.microapp.input_type ECC variable specifies the collection type. The script writer uses this 
variable in a Script Editor Set node to allow the caller to input DTMF only (D) or both DTMF and 
Voice (B, the default). If you are not using an ASR, you need to set this variable to D. If you are 
using an ASR, you can set the variable to either D or B. Regardless of the value of 
user.microapp.input_type, the recognized digit(s) are always returned to the NAM/ICM in the 
CED variable.

To recognize data for built-in data types, such as numbers, dates or currency, using digits and/or 
voice. The user.microapp.input_type ECC variable specifies the collection type. The script writer 
uses this variable in a Set node to allow the caller to input DTMF only (D) or DTMF and Voice (B, 
the default). If you are not using an ASR, you need to set this variable to D. If you are using an ASR, 
you can set the variable to either D or B. The recognized result is returned to the NAM/ICM in the 
CED variable. 

With input_mode set to "B" (both), either DTMF or speech will be accepted, but mixed mode input is 
not. Once you begin entering with one mode, input via the other mode is ignored and has no effect.