Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 2 Using NAM/ICM with the Customer Voice Portal IVR Solution
Writing NAM/ICM Applications for the CVP
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Description. Any additional information about the script.
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Customer. (Optional.) A customer associated with the script. For Service Provider solutions, this
field is mandatory, due to multiple tenancy solutions (customer-specific data needs to be separated).
field is mandatory, due to multiple tenancy solutions (customer-specific data needs to be separated).
•
Interruptible. (Checkbox.) Whether ICM software can interrupt the script (for example, if a routing
target becomes available).
target becomes available).
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Overridable. (Checkbox.) Indicates whether the script can override its own Interruptible attribute.
Options: This setting does not apply to CVP micro-applications.
Options: This setting does not apply to CVP micro-applications.
Step 5
When finished, click Save to apply your changes.
How to specify a Run VRU Script node that accesses a CVP micro-application
Step 1
Within Script Editor, place the Run VRU Script object in the workspace, right-click, and open the
Properties dialog box.
Properties dialog box.
The Run VRU Script Properties dialog box lists all Network VRU scripts currently configured.
Note
The ICM Script Name column reflects the values defined through the Name field in ICM
Configuration Manager’s Network VRU Script List tool.
Configuration Manager’s Network VRU Script List tool.
Step 2
Select the ICM Script/VRU Script Name you want to execute.
Step 3
Optionally, modify the Comments tab.
Step 4
Optionally, modify the Labels tab.
Step 5
When finished, click OK to submit the changes and close the dialog box.