Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

From the Locations node level in the navigation pane you can configure the CTI 
server and synchronize the agent database between the ICM and the LDAP 
server. 

X To configure the CTI server:

1. Select the Locations node in the left pane.

2. From the Setup menu, choose CTI Server.

The Server Configuration dialog box appears. (See Figure 1-3.)

3. Enter the host name or IP address, port, and peripheral ID numbers of the 

CTI server you are using.

If there is a secondary CTI server, enter those numbers as Host B and 
Port B.

4. Click OK.

The host name/IP address, port number, and peripheral ID of the CI 
server(s) are set.