Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Layout List displays the field layouts available for use on the agent desktop. 
Each layout may contain up to 16 fields chosen from the fields in the Field List.

During a screen pop, the data layout used (other than the default) is determined 
by an ICM script.

X To use a layout other than the default layout:

1. Create a new ECC scalar variable with ICM Configuration Manager. The 

new variable stores the new layout as set in an ICM script.

2. Add a new custom field with an index of 252. (This index number is an 

exception to the rule that fields with indexes between 231 and 255 are 
predefined and not editable.) Although the index number 252 is already 
associated with a field called “layout”, you can still add it.

3. Name the field with the name you gave the new ECC variable you created 

in Step 1, without the “user” prefix. The new field must be a scalar variable, 
not an array variable. 

4. Create a new layout (see the procedure below). 

5. Write an ICM script that assigns the new layout name to the new ECC 

variable. See your ICM documentation for information on creating scripts. 

X To create a new layout:

1. In the Layout List area, click Add.

The Layout Editor dialog box appears. (See Figure u.)