Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

X To delete a phone number format:

1. Choose the number format, and then click Delete.

2. Click Apply to save your changes.

The phone number format is deleted.

The Miscellaneous tab for the variable length dial string format is the same as the 
tab for the North American dial string format. 

See "Miscellaneous Tab" on page 3-10 for an description of the Miscellaneous 
Tab.

Agents have several lists of phone numbers available to them:

■

The Recent Call List, a dynamic list of up to 100 recently called phone 
numbers kept by Agent Desktop

■

A personal phone book, created and maintained by the agent (and 
enabled/disabled by the system administrator)

■

Global phone books, created by the system administrator with the Phone 
Book function

The Phone Book window (Figure 3-9) enables you to set up and manage the 
global phone books that are shared by agents. Phone books and phone book 
entries are created and maintained in the Phone Book Editor dialog box (Figure 
3-10).