Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

4. Select a data field from the Data Field drop-down list.

5. Specify one of the data field filters:

6. Check Enable Condition, and then click OK. 

The rule is now set up. You must associate it with an action and enable it in 
the Work Flow Setup window to put it into effect.

Is Empty

Data field is empty.

Is Not Empty

Data field is not empty.

Is in the List

Data field is included in the list you set up in 
the List pane. Click Add to add an item to the 
list of strings. 

Note: Items in the list may not include 
commas.

For more information on adding strings, see 
"Wild Card Searches" on page 3-37.

In Not in the List

Data field is not included in the list you set up 
in the List pane. Click Add to add an item to 
the list of strings.

Note: Items in the list may not include 
commas.

For more information on adding strings, see 
"Wild Card Searches" on page 3-37.

Length of Data

Data field is within a specified range set in the 
Length of Data fields. Typical use is to 
differentiate between internal and external 
calls. Internal calls are 4-digit numbers, and 
external calls are 8- to 12-digit numbers. 

Enter the minimum and maximum length of 
data fields. 

Note: if your dial plan is set up to preface 
internal numbers with an “x”, the data 
condition must also include an “x”.