Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Work Flow
February 24, 2005
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Setting Up a New Rule
X To set up a new rule:
1. From the Work Flow Setup window, under the Rules area, click New.
The New Rule Name dialog box appears (Figure 3-19).
2. Enter an appropriate name for the new rule, and then click OK.
The new rule is now listed in the Rules pane in the Work Flow Setup
window. You many now set up one to three data field conditions to apply to
the new rule.
window. You many now set up one to three data field conditions to apply to
the new rule.
Figure 3-19.
New Rule Name dialog box.
3. With the new rule selected, click Edit next to the first Data Field
Conditions field.
The Data Field Conditions dialog box appears.
Figure 3-20.
Data Field Conditions dialog box