Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Actions are stored independently of events and rules.You can use an action in 
more than one event, and you can assign actions to more than one task button in 
Agent Desktop.

For instance, if a rule is true, the actions associated with it may launch an 
application and then play a macro to that application. While actions are being 
processed, events are queued. It is generally a good idea to avoid long actions.

X To add a new action:

1. In the Work Flow Setup window (Figure 3-18), select the event to be 

associated with the new action.

2. Under the Actions area, click Add.

The Select Action dialog box appears. (See Figure 3-21.)

3. Choose the tab for the type of action you want to associate with the event. 

4. If the action already exists, select it, and then click OK.

If the action does not yet exist, click New and follow the instructions for 
setting up that type of action as outlined below.

5. Click OK.

The Select Action dialog box closes and you return to the Work Flow 
Setup window. The new action is listed in the Actions pane.