Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

For examples of creating macros, see Chapter 6, “Tutorials.”

If your macro accesses a third-party application, make sure that the application is 
open. Before you begin to record the macro, make a test run with the third-party 
application, writing down all of the keystrokes required for the tasks you wish to 
perform.

Avoid using the tab or arrow keys in your macro because the cursor may not 
always be in the same position each time a window opens. Rather, use keyboard 
shortcut keys to perform actions in the application.

Shortcut keys are indicated by an underlined letter in the button name, field name, 
or description. You press Alt, Ctrl, or Shift plus the underlined letter to perform 
the action. For instance:

In this case, pressing Alt-W clicks the Work Flow button.

The exact keystrokes for a keyboard shortcut are listed in the 

application’s menu. For instance, in Microsoft Word, to find out what the