Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

4. Enter the following information, and then click OK.

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A name for the call control action.

■

The type of action. (Select from the drop-down list.)

■

A phone number if required by the type of action. (For example, for 
Blind Transfer, enter the phone number to which a call is 
transferred.)

You can add delays in the call control action by inserting commas 

in the dial string in the Phone Number field. Each comma is approximately 
a 1.5-second delay. Delays are useful if you must also enter touch tones 
during the call.

The Select Action dialog box appears. The new call control action has 
been added to the list of available actions.

Launch actions start a third-party application in a new window. 

To ensure applications are running before macros attempt to use them, start them 
with launch actions assigned to the Startup event.

An application started by a launch action must use the same path 

on the agent’s PC as it does on the administrator’s PC or it must be on a 
network drive, or the launch action will not be successful.

When using launch actions, Agent Desktop can pass parameters, such as 
command line arguments, in two ways. 

The first method is to add parameters after the application path name. For 
example, the command to start Microsoft Excel and open a spreadsheet named 
mrmtest.xls is: