Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
3-48
February 24, 2005
“c:\program files\excel.exe” “c:\my documents\mrmtest.xls”
Program names and command line arguments that contain spaces must be in
quotes so that they appear as one argument rather than as multiple arguments.
quotes so that they appear as one argument rather than as multiple arguments.
The second method involves passing data fields as arguments. You can pass any
valid data field while launching an application. Remember though, that if a launch
action takes place on the Startup event, call data may not be present. Empty or
blank data fields will contain the string <NULL>.
valid data field while launching an application. Remember though, that if a launch
action takes place on the Startup event, call data may not be present. Empty or
blank data fields will contain the string <NULL>.
X To set up a new Launch External Application action:
1. In the Work Flow Setup window (Figure 3-18), choose the event to
associated with the new action.
2. Under the Actions pane, click Add.
The Select Action dialog box appears.
3. Choose the Launch External Application tab, and then click New.
The Setup Launching External Application Action dialog box appears
(Figure 3-27).
(Figure 3-27).
Figure 3-27.
Setup Launching External Application Action dialog box.
4. Enter a name for the action and enter the path to the desired application’s
location.
Make sure the application is located so that it is available to Agent
Desktop at runtime.
Desktop at runtime.