Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
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February 24, 2005
3. Click OK to save your changes.
Your changes are saved, and the Wrapup Data Editor dialog box closes.
Automatic State Changes
If automatic state changes are enabled, agents are automatically changed from
the Work Not Ready state to the Not Ready state, and from the Work Ready state
to the Ready state, when they enter wrapup data.
the Work Not Ready state to the Not Ready state, and from the Work Ready state
to the Ready state, when they enter wrapup data.
NOTE:
It is possible to set a timer in ICM that will override the automatic
state change. If an agent doesn’t enter wrapup data within the time set by
the timer, the system will change the agent’s state to the next state (Not
Ready or Ready) and close the Wrapup Data dialog box without anything
being entered.
the timer, the system will change the agent’s state to the next state (Not
Ready or Ready) and close the Wrapup Data dialog box without anything
being entered.
X To enable automatic state changes:
■
In the Wrapup Data Editor dialog box, check the Enable automatic state
change check box, and then click Apply.
change check box, and then click Apply.
Automatic state changes are now enabled.