Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
February 24, 2005
4-1
IPCC Configuration
Introduction
IPCC Configuration enables you to access applications used to administer your
contact center. The IPCC Configuration node appears in the Navigation tree of
the left pane of the Desktop Administrator interface (Figure 4-1).
contact center. The IPCC Configuration node appears in the Navigation tree of
the left pane of the Desktop Administrator interface (Figure 4-1).
The nodes under the IPCC Configuration node vary according to the makeup of
your contact center. Some are set up during installation, and others may be
added at a later time.
your contact center. Some are set up during installation, and others may be
added at a later time.
Figure 4-1.
Sample IPCC Configuration navigation tree.
Each item underneath a node is a hyperlink to a website or an application.
■
The list under CallManager contains links to the Cisco CallManager
Administration website for each separate CallManager installation you
have.
Administration website for each separate CallManager installation you
have.