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Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

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Cisco Agent Desktop User Guide
20
September 2011
Table 4
 lists the toolbar buttons and shortcut keys for managing windows.
Table 5
 lists the shortcut keys for moving the cursor to various text elements in the 
Agent Desktop interface so a screen reader can read the text.
Table 4. 
Window management toolbar buttons and shortcut keys 
Icon
Name
Shortcut
Description
Task1-10
Alt+1,
 
Alt+2, ...,
 
Alt+0
(Enhanced/Premium only) One to ten task 
buttons can be set up to perform one or 
several functions by the administrator.
Make Call
Ctrl+M
Opens a window from which you can dial a 
call.
Chat
Ctrl+J
Opens a window from which you can initiate a 
chat session.
Real Time
 
Display
Ctrl+Q
Opens a window that displays your call logs 
and statistics.
Contact
 
Mgmt
Ctrl+G
Shows or hides the Contact Management 
panes.
Browser
Ctrl+B
(Premium only) Shows or hides the integrated 
browser pane.
Preferences
Ctrl+P
Opens a window for configuring Desktop 
Preferences.
Help/About
Alt+Ctrl+H
Opens a menu listing the Help and About 
options.
—
Service 
Status
Ctrl+Shift+S
Opens the Cisco Unified Presence Server login 
window.
Table 5. 
Main window screen reader shortcut keys 
Shortcut
Description
Ctrl+E
Selects a row in the Enterprise Data portion of the Contact 
Management pane. To open the Edit Enterprise Data dialog box and 
edit the selected entry, press Enter.
Ctrl+S
Selects a contact in the Contact Appearance pane.
Ctrl+Shift+B
Moves your cursor to the first tab position on the current web page 
of the integrated browser (if the page has fields you can navigate 
using the tab key). 
Ctrl+Shift+E
Selects a row in the Contact Management Call Activity pane.