Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Agent Desktop Interface

September 2011

21

 lists the shortcut keys for the integrated browser window.

 lists the shortcut keys for the Agent Real Time Displays window.

Ctrl+Shift+M

Selects the team message.

Ctrl+Shift+T

Shifts focus to the next web page of the integrated browser.

Table 6. 

Integrated browser window shortcut keys 

Icon

Name

Shortcut

Description

Back

Alt+left arrow

Returns you to the last page you viewed.

Forward

Alt+right arrow

Takes you to the page you viewed before  
clicking the Back button.

Stop

Esc

Stops the browser from loading a web page.

Refresh

F5

Refreshes the current web page.

Home

Alt+Home

Displays your predefined home page.

—

Next tab

Ctrl+Shift+T

Takes you to the next tab.

—

Address

Alt+D

Moves the cursor to the Address field (if 
configured).

—

Browser

Ctrl+Shift+B

Moves the cursor to the browser pane.

—

Work 
Sites

Alt+W

Moves the cursor to the Work Sites field.

Table 7. 

Agent Real Time Displays window shortcut keys 

Shortcut

Description

Alt+Y

Opens the Dates drop-down list. Available only when the Agent Call Log 
Display is selected.

Alt+Ctrl+E

Opens the Real Time Displays drop-down list.

Alt+Ctrl+S

Selects the first cell in the grid.

Table 5. 

Main window screen reader shortcut keys — Continued

Shortcut

Description