Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using the Integrated Browser
September 2011
59
Using the Integrated Browser
The integrated browser feature is available in the CAD Premium package. This feature
allows you to view intranet and internet web pages while working within Agent
Desktop. The browser window can display up to 6 tabs, each containing a different
web page. The first tab is always reserved for web pages that your supervisor pushes
to you. Your administrator can configure specific web pages to display in each browser
tab. If the administrator does not do this, the tab is blank.
allows you to view intranet and internet web pages while working within Agent
Desktop. The browser window can display up to 6 tabs, each containing a different
web page. The first tab is always reserved for web pages that your supervisor pushes
to you. Your administrator can configure specific web pages to display in each browser
tab. If the administrator does not do this, the tab is blank.
NOTE: The integrated browser supports only one web session at a
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
time for web applications that use cookies for session management.
For example, you cannot log into a web application that uses cookies
in one tab as User A and then log into the same web application in
another tab as User B. However, multiple web sessions are supported
for web applications that use URL-based session management.
NOTE: Internet Explorer must be installed on your PC for the
integrated browser to function correctly.
integrated browser to function correctly.
NOTE: The tabbed browsing feature of Internet Explorer 7 is not
available in the integrated browser.
available in the integrated browser.
You can click Show/Hide Integrated Browser on the Agent Desktop toolbar to show or
hide the integrated browser pane.
hide the integrated browser pane.
Your administrator may configure a specific web page to display in the browser pane
as your home page. If the administrator does not do this, the pane is blank except for
the message, “The home page is not configured in Desktop Administrator.”
as your home page. If the administrator does not do this, the pane is blank except for
the message, “The home page is not configured in Desktop Administrator.”
If configured by your administrator as part of a work flow, Agent Desktop can use call
enterprise data to interact with a web application, such as a customer database, and
display customer information in the integrated browser.
enterprise data to interact with a web application, such as a customer database, and
display customer information in the integrated browser.