Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco Agent Desktop User Guide

58

September 2011

Talk Average

Average talk time for inbound ACD calls counted as handled by 
agents in the skill group.

Calls Waiting

Number of calls currently queued to the skill group.

Current Oldest Duration of the oldest call in the queue.

Table 17. 

Skills Statistics Display field descriptions — Continued

Field

Description