Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Cisco CAD Installation Guide
112
February 21, 2013
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Phone books from previous CAD versions will be saved as global phone books
in CAD 8.0.
in CAD 8.0.
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Wrap-up data from previous CAD versions will be enabled at the work flow
group level and disabled at the global level. It can be enabled later at the
global level as needed.
group level and disabled at the global level. It can be enabled later at the
global level as needed.
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If you changed the IP address of any server in your configuration after you
backed up data, you must run CAD Configuration Setup and enter the current
IP addresses after you have restored your data, because the old IP addresses
will be restored.
backed up data, you must run CAD Configuration Setup and enter the current
IP addresses after you have restored your data, because the old IP addresses
will be restored.
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To preserve recordings made in your older version of CAD, it is recommended
that you use the RAW to WAV utility (raw2wav.exe) to convert the recordings to
a format that is playable in any recording player.
that you use the RAW to WAV utility (raw2wav.exe) to convert the recordings to
a format that is playable in any recording player.
Removing Hot Fixes/Service Releases/Maintenance
Releases in Manual Upgrades
Releases in Manual Upgrades
Previous version service releases/maintenance releases are automatically
uninstalled during over the top upgrades to CAD 8.0. However, they must be manually
uninstalled before a manual upgrade to CAD 8.0.
uninstalled during over the top upgrades to CAD 8.0. However, they must be manually
uninstalled before a manual upgrade to CAD 8.0.
Previous version hot fixes and the base release they apply to must be manually
uninstalled before upgrading to CAD 8.0.
uninstalled before upgrading to CAD 8.0.
Hot fixes, service releases, and maintenance releases can be identified by their listing
in the Add/Remove Programs utility in Windows Control Panel. The listings, depending
on the CAD version installed, follow these formats:
in the Add/Remove Programs utility in Windows Control Panel. The listings, depending
on the CAD version installed, follow these formats:
CAD Version
Hot Fix/Service Release/Maintenance Release Name
6.0(2)
• Hot Fix [number] for: [installed CAD bundle], for example,
Hot Fix 01 for: Servers, Admin
• Desktop SR [number], for example, Desktop SR 02
7.0, 7.1, 7.2
• CAD Service Release
• CAD Clients Service Release
7.5
• CAD Maintenance Release
• CAD Clients Maintenance Release