Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

110

February 21, 2013

NOTE:  It is recommended that you manually back up your data for 
safekeeping before upgrading, even though the installation process 
does that automatically.

NOTE:  Keep your backups in case you need to roll back to your 
previous version of CAD.

■

Install CAD 8.0(1a). See 

 for 

instructions.

Rolling Back CAD 8.0 to an Earlier Version

To use the following procedure, you must have backed up your original CAD data 
before installing CAD 8.0.

1. If you are rolling back CAD 8.0 on a replicated system, shut down replication 

now. For instructions, see 

NOTE:  If you do not shut down replication before completing this 
procedure, your CAD services LDAP database might become 
corrupted.

2. Uninstall CAD 8.0.

3. Install your previous CAD version according to the product documentation.

4. Restore your backed-up data using the CAD Configuration Setup tool.

5. If you are rolling back a replicated system, re-establish replication. For 

instructions, see 

. 

Changing Feature Levels in an Upgrade

If you are changing feature levels (for instance, changing from CAD Standard to CAD 
Premium), you must run Unified CCE License Administration (LicenseAdmin.exe) after 
the upgrade is completed and then restart the BIPPA service.

NOTE:  Licensing your software can only be completed by a Cisco 
channel partner or Cisco Professional Services.