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Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

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Reinstalling CAD Services in a High Availability System
February 21, 2013
125
Reinstalling CAD Services in a High 
Availability System
If your configuration is a high availability (HA) system, the following procedure must be 
followed to reinstall the CAD services. This ensures that the LDAP database will not be 
corrupted when CAD is reinstalled. The desktop applications remain unaffected in this 
process.
It is recommended that you schedule this activity for a contact center down time to 
lessen the impact on the contact center.
To reinstall the CAD services in an HA system:
1. On the Side B server, run CAD Configuration Setup (postinstall.exe) and 
navigate to the Replication step. Turn off Directory Services Replication, and 
click Apply.
2. On the Side B server, uninstall all service releases (SRs) and engineering tests 
(ETs), if any, and then uninstall the CAD services.
3. On the Side A server, uninstall all SRs and ETs, if any, and then uninstall the 
CAD services.
4. Restart both servers.
5. Reinstall the CAD services and any SRs and ETs on Side A (see 
6. Reinstall the CAD services and any SRs and ETs on Side B.
7. Reestablish replication. On the Side B server, run CAD Configuration Setup 
again, and navigate to the Replication step. Turn on Directory Services 
replication, enter the Side A and Side B server IP addresses, and click Apply.