Cisco Cisco Agent Desktop 8.5 Guia Da Instalação
Preparing User Accounts and Permissions
February 21, 2013
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Reason Codes
Starting with version 7.1(1) of CAD, reason codes were created and maintained in
Unified ICM and pulled into CAD. In previous versions of CAD, reason codes could be
created and maintained in both Unified ICM and in CAD.
Unified ICM and pulled into CAD. In previous versions of CAD, reason codes could be
created and maintained in both Unified ICM and in CAD.
If you are upgrading from a previous version of CAD, any reason codes you might have
created in CAD will be lost in the upgrade. If you want those reason codes to be
available in this version of CAD, make sure they are created in Unified ICM.
created in CAD will be lost in the upgrade. If you want those reason codes to be
available in this version of CAD, make sure they are created in Unified ICM.
Preparing User Accounts and Permissions
Before you install CAD base services, you must complete the following tasks:
1. Make the server (both servers in an HA environment) on which you are going
to install the CAD base services a member of a domain.
The server on which you install the CAD base services must be a member of a
domain, not of a workgroup. If you change the domain after the services are
installed, or switch from workgroup to domain, you must reinstall the CAD
base services in order to avoid problems with partial or no service when
running the CAD desktop applications.
domain, not of a workgroup. If you change the domain after the services are
installed, or switch from workgroup to domain, you must reinstall the CAD
base services in order to avoid problems with partial or no service when
running the CAD desktop applications.
2. Create a user account (on both servers) in Windows Computer Management
with the following requirements:
■
The user must have local administrator privileges.
■
The user account must have a password. If either of the servers does not
have a password, replication setup will fail because the subscriber cannot
connect to the publisher to configure the replication.
have a password, replication setup will fail because the subscriber cannot
connect to the publisher to configure the replication.
■
The user account must have read and write privileges.
■
The same user account must exist on the ICM Admin Workstation
computer.
computer.
■
Use the format <domain>\<username> when creating the username.
■
This user account must be used to install SQL Server 2005 (if you opt to
use it for your data store) and also to install the CAD base services on
both Side A and Side B.
use it for your data store) and also to install the CAD base services on
both Side A and Side B.
If you choose to use SQL Server 2005 as your data store you must also complete the
following:
following:
■
You must configure the Sync service to connect to the Admin Workstation SQL
database via a TCP/IP connection. Run the SQL Server Network Utility on the
Admin Workstation machine. On the General tab, ensure that TCP/IP is
enabled.
database via a TCP/IP connection. Run the SQL Server Network Utility on the
Admin Workstation machine. On the General tab, ensure that TCP/IP is
enabled.