Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Service Autorecovery
April 3, 2014
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If the CTI service is down, ACD and call control capabilities are disabled.
BIPPA Service
The BIPPA service pushes an error screen to all of the agents logged into IP Phone
Agent when it detects a failover in Unified Intelligent Contact Management
(Unified ICM). During the time the BIPPA service is unable to communicate with
Unified ICM, any attempt to change agent state or perform other IP Phone Agent
functionality returns the service error screen.
Agent when it detects a failover in Unified Intelligent Contact Management
(Unified ICM). During the time the BIPPA service is unable to communicate with
Unified ICM, any attempt to change agent state or perform other IP Phone Agent
functionality returns the service error screen.
If the BIPPA service goes down and there is a redundant BIPPA service, agents must
select the redundant service on the IP phone list of services.
select the redundant service on the IP phone list of services.
VoIP Monitor Service
NOTE: The VoIP Monitor service is not used with Unified CM-based
monitoring.
monitoring.
VoIP Monitor service recovery is a special case, since more than one VoIP Monitor
service can be installed in a single logical contact center. Supervisor Desktop is
notified when one VoIP Monitor service in a multiple VoIP Monitor service
configuration goes down. However, agent monitoring is not disabled because some
agents may still be monitored by one of the VoIP Monitor services. The only indication
a supervisor receives that a particular agent is assigned to the downed VoIP Monitor
service is an error message when attempting to monitor that agent.
service can be installed in a single logical contact center. Supervisor Desktop is
notified when one VoIP Monitor service in a multiple VoIP Monitor service
configuration goes down. However, agent monitoring is not disabled because some
agents may still be monitored by one of the VoIP Monitor services. The only indication
a supervisor receives that a particular agent is assigned to the downed VoIP Monitor
service is an error message when attempting to monitor that agent.
NOTE: This does not apply to desktops with desktop monitoring
enabled.
enabled.