Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Application Behavior under Microsoft Windows Power Options
April 3, 2014
15
CAD-BE
• CAD-BE is disconnected
from the CAD-BE servers
• UCCX server logs out the
agent
• Agent is not displayed on
Supervisor Desktop
• CAD neither displays phone
activity nor provides call
control
control
• When the agent restores
the system, CAD-BE
attempts auto-recovery
attempts auto-recovery
• When CAD is recovered,
agent logs in and is
automatically moved to the
Not Ready state
automatically moved to the
Not Ready state
• CAD-BE remains connected
with the CAD-BE servers
• Agent is displayed on
Supervisor Desktop
• Agent can answer both ACD
and non-ACD calls
CSD
• Supervisor is disconnected
from the Chat server
• When the system is
restored, supervisor needs
to select the team for it to
display all the agents
logged in to CAD along with
their respective states
to select the team for it to
display all the agents
logged in to CAD along with
their respective states
• Supervisor remains
connected with the Chat
server
server
• When the system is
restored, supervisor does
not need to select the team
to view all the agents logged
in to CAD along with their
respective states
not need to select the team
to view all the agents logged
in to CAD along with their
respective states
CDA
• CDA retrieves connection
from all the servers
recovering from the standby
mode
recovering from the standby
mode
• CDA remains connected
with all the servers
Table 1.
Behavior under Microsoft Windows Power Options
Application
When system is in the standby
mode
mode
When either monitor or hard
disk is turned off
disk is turned off