Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas
Cisco CAD Troubleshooting Guide
14
April 3, 2014
Application Behavior under Microsoft
Windows Power Options
Windows Power Options
Power Options in Microsoft Windows is a collection of settings that manages the
power usage by your computer. You can access and configure power options in
Microsoft Windows Control Panel.
power usage by your computer. You can access and configure power options in
Microsoft Windows Control Panel.
describes the application behavior under the following power options in
Microsoft Windows.
Table 1.
Behavior under Microsoft Windows Power Options
Application
When system is in the standby
mode
mode
When either monitor or hard
disk is turned off
disk is turned off
CAD
• CAD is disconnected from
the CAD servers
• UCCX server logs out the
agent
• Agent is not displayed on
Supervisor Desktop
• CAD neither displays phone
activity nor provides call
control
control
• When the agent restores
the system, CAD attempts
auto-recovery
auto-recovery
• When CAD is recovered,
agent logs in and is
automatically moved to the
Not Ready state
automatically moved to the
Not Ready state
• CAD remains connected
with the CAD servers
• Agent is displayed on
Supervisor Desktop
• Agent can answer both ACD
and non-ACD calls