Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Debugging Logs

April 3, 2014

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For a complete list of services/applications and their corresponding configuration 
files, see 

.

Downloading the CadBE.properties File

1. Open your web browser and access the following URL, where <CAD server> is 

the IP address of the server on which the CAD services are installed. The 
Agent Desktop/Supervisor Desktop/CAD-BE Installation web page appears.

http://<CAD server>:8088/TUP/CAD/Install.htm

2. Right-click the hyperlink labeled CAD-BE logging and debugging file and save 

it to your computer. 

 gives the location in which the CadBE.properties 

file should be saved and any additional actions that need to be completed, 
depending on the operating system and browser you are using.

Table 13. 

Properties file location and additional actions

Debugging Thresholds

When setting the debugging threshold, keep in mind that the more detail the 
threshold provides, the slower the performance of your PC and increases the size of 
the debug file. Running services at a higher debugging threshold during normal 

Operating



System

Browser

Location of properties file/additional actions

Windows Vista

Internet Explorer

Save the properties file to the desktop. In 
addition, add the CAD-BE server hostname or 
IP address to the Internet Explorer list of 
trusted sites.

Windows Vista

Mozilla Firefox

Save the properties file to the desktop. In 
addition, change the Mozilla Firefox “Start In” 
directory to the desktop.

Windows XP

Internet Explorer

Save the properties file to the desktop.

Windows XP

Mozilla Firefox

Save the properties file to the folder in which 
Mozilla Firefox is installed. The default is 
C:\Program Files\Mozilla Firefox.

Linux

Mozilla Firefox

Save the properties file to your home directory.