Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Cisco CAD Troubleshooting Guide

38

April 3, 2014

operations can have a significant impact on performance. 

 lists the 

debugging thresholds that are available for all services except Desktop Monitoring 
Console.

Table 14. 

Debugging Thresholds 

NOTE:  By default, the Cisco Desktop LDAP Service debugging 
threshold is set to OFF. Do not turn up the debugging threshold for 
Cisco Desktop LDAP Service unless instructed by technical support, 
because this can significantly impact performance. 

Enabling Debugging for Java Applications

1. Navigate to the appropriate folder. 

■

For CAD-BE, navigate to the folder specified in 

.

■

For all other Java applications, on the server on which the CAD services 
are installed, navigate to C:\Program Files\Cisco\Desktop\tomcat\conf.

2. Open the properties file. The configuration file contains one or more of the 

following debugging statements at the beginning of the file.

Threshold

Events Recorded

Debug

• Minor and frequently-occurring normal events. This level is usually 

sufficient for debugging a problem, and will not affect the 
computer’s performance. This is the default setting.

*

* Exceptions include CDBRTool, which is set to Dump by default, and Cisco Desktop LDAP Service, 

which is set to Off by default.

Call

• Minor and frequently-occurring normal events

• Entering and exiting functions

Trace

• Minor and frequently-occurring normal events

• Entering and exiting functions

• Detail debugging (for instance, loops)

Dump

• Minor and frequently-occurring normal events

• Entering and exiting functions

• Detail debugging (for instance, loops)

• Byte  dumps

Off

Turns off debugging.