Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD Service Information 7.0(2)
202
31-Mar-06
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These symbols prevent enterprise data from being displayed on
the IP phone.
the IP phone.
■
Log the agent out, unplug the phone, and then plug it back in.
This ensures there is a hard reset. This might be necessary if the
phone previously pointed to a different CallManager.
This ensures there is a hard reset. This might be necessary if the
phone previously pointed to a different CallManager.
Problem
The Recording & Statistics service is returning an error when retrieving
the Global ID or it is returning zero (0).
the Global ID or it is returning zero (0).
Solution
Check the following:
■
Verify that the FCRasSvr database has been created in the SQL
server. This will require the SQL server tool Enterprise Manager.
Or, you can try creating an ODBC connection to the SQL server
and try to select FCRasSvr as the database. It will not appear in
the list if it does not exist.
server. This will require the SQL server tool Enterprise Manager.
Or, you can try creating an ODBC connection to the SQL server
and try to select FCRasSvr as the database. It will not appear in
the list if it does not exist.
■
Make sure that the server is connected to the database by
checking the log file …\log\FCRasSvr.log for the error string
FCRVS306.
checking the log file …\log\FCRasSvr.log for the error string
FCRVS306.
If the database does not exist, run CAD Configuration Setup from
Desktop Administrator. Using this tool, create the database. See the
Installation Guide or the Cisco Desktop Administrator User’s Guide
for information on using CAD Configuration Setup.
Desktop Administrator. Using this tool, create the database. See the
Installation Guide or the Cisco Desktop Administrator User’s Guide
for information on using CAD Configuration Setup.
Problem
When trying to view agent state or call logs, no data is presented.
Solution
The agent may not have received a call, or logged in for that particular
day. The agent’s or supervisor’s PC’s clock may not be in the correct
time zone.
day. The agent’s or supervisor’s PC’s clock may not be in the correct
time zone.
NOTE: All state and call times are based on server time.
Problem
The Recording & Playback service is not recording the audio file.
Solution
Check the following: