Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide 7.1
6
November 2006
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If you attempt to log in and the login ID/login name (with or without the
same extension used in association with it) is already in use by another
agent, you will be asked if you want to forcibly log in. If you opt to do so,
you will be logged in and the other agent using that ID will be logged out.
same extension used in association with it) is already in use by another
agent, you will be asked if you want to forcibly log in. If you opt to do so,
you will be logged in and the other agent using that ID will be logged out.
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If you attempt to log in and the extension is already in use by another
agent, you will not be able to log in unless you enter a different extension.
agent, you will not be able to log in unless you enter a different extension.
Agent Desktop starts and is immediately minimized on the taskbar at the
bottom of your Windows desktop.
bottom of your Windows desktop.
Logging in as a Mobile Agent
When you log in as a mobile agent, you can use any type of phone, including a cell
phone, to receive calls.
phone, to receive calls.
NOTE: The instructions for using your agent desktop described in
this document do not address important differences that may apply
when you log in as a mobile agent. Consult the “Using Unified Mobile
Agent” section of the Mobile Agent Guide for Cisco Unified CC
Enterprise for instructions on using your desktop when you log in as
a mobile agent.
this document do not address important differences that may apply
when you log in as a mobile agent. Consult the “Using Unified Mobile
Agent” section of the Mobile Agent Guide for Cisco Unified CC
Enterprise for instructions on using your desktop when you log in as
a mobile agent.
The Mobile Agent Guide for Cisco Unified CC Enterprise is available on your
desktop software product CD. It can also be downloaded from Cisco's
website at:
desktop software product CD. It can also be downloaded from Cisco's
website at:
NOTE: All call control must be done through the Agent Desktop
interface as described below. If you attempt to use your phone for
call control, you might lose the customer’s call. Also, use Agent
Desktop to monitor call activities such as conference status. This
information is not displayed accurately (or not at all in some cases)
on your phone. Consult your Cisco Unified Mobile Agent
documentation for more information.
interface as described below. If you attempt to use your phone for
call control, you might lose the customer’s call. Also, use Agent
Desktop to monitor call activities such as conference status. This
information is not displayed accurately (or not at all in some cases)
on your phone. Consult your Cisco Unified Mobile Agent
documentation for more information.
You can receive calls in either of two modes, Nailed Call mode or Call by Call mode.
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In Nailed Call mode, you receive one call that you answer using your physical
phone when you log in. That line stays connected through multiple customer
calls. Agent Desktop plays a phone ring sound file when a customer call
arrives, and you handle all call control through Agent Desktop, including
disconnecting the customer call. If you hang up your physical phone, you are
logged out.
phone when you log in. That line stays connected through multiple customer
calls. Agent Desktop plays a phone ring sound file when a customer call
arrives, and you handle all call control through Agent Desktop, including
disconnecting the customer call. If you hang up your physical phone, you are
logged out.