Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Agent Desktop User Guide 7.1
8
November 2006
Figure 3.
Mobile agent login dialog box.
Login Notes
■
The Login Name field can be a maximum of 32 characters. The Login ID,
Extension, and Password fields can be a maximum of 12 characters.
Extension, and Password fields can be a maximum of 12 characters.
■
Agent Desktop can control only those calls on the extension you enter in the
Login dialog box, even if you are configured with multiple extensions.
Login dialog box, even if you are configured with multiple extensions.
■
If you log in as a mobile agent using Nailed mode, you have only one phone
line, and your phone line is busy, you are logged in and immediately logged
out. If you have two phone lines with voice mail on the non-busy line, mobile
agent rolls over to the second line, logs you in, and then when the voice mail
hangs up, logs you out.
line, and your phone line is busy, you are logged in and immediately logged
out. If you have two phone lines with voice mail on the non-busy line, mobile
agent rolls over to the second line, logs you in, and then when the voice mail
hangs up, logs you out.
■
Forced logout is not available when logging in as a mobile agent.
■
When you log in, you might see the error message, “A licensing error has
occurred. Please see your administrator.” This generally appears when all
Agent Desktop software licenses are in use. For this reason, it is important
that you close Agent Desktop completely when you are done using it, rather
than simply logging off. As long as Agent Desktop is running, one license is
being used.
occurred. Please see your administrator.” This generally appears when all
Agent Desktop software licenses are in use. For this reason, it is important
that you close Agent Desktop completely when you are done using it, rather
than simply logging off. As long as Agent Desktop is running, one license is
being used.