Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Starting Agent Desktop
November 2006
7
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In Call by Call mode, your physical phone is dialed for each customer call.
Once you answer your physical phone, all call control is handled through
Agent Desktop, including disconnecting the call. When you hang up by
disconnecting the call through Agent Desktop and then hanging up your
physical phone, you are placed in Ready state and made available to receive
another customer call.
Once you answer your physical phone, all call control is handled through
Agent Desktop, including disconnecting the call. When you hang up by
disconnecting the call through Agent Desktop and then hanging up your
physical phone, you are placed in Ready state and made available to receive
another customer call.
NOTE: If you are not configured as a mobile agent, or if you choose a
call mode you are not set up to use, your mobile agent login will fail. If
this occurs, contact your administrator.
call mode you are not set up to use, your mobile agent login will fail. If
this occurs, contact your administrator.
To start Agent Desktop as a mobile agent:
1. Choose Start > Programs > Cisco > Desktop > Agent.
The Agent Login dialog box appears (see Figure 2).
2. Select the Mobile Agent Mode check box.
The Mobile Agent Login dialog box appears.
3. Select the call mode you wish to use, enter the extension of the CTI port used
to connect to the CAD services, and enter your phone number in the Mobile
Agent Phone Number field.
Agent Phone Number field.
NOTE: The phone number must consist only of numbers. It cannot
include any spaces, dashes, parentheses, or other non-numeric
characters.
include any spaces, dashes, parentheses, or other non-numeric
characters.
4. Click OK or press Enter to log in.