Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You can send touch tones during a consultative call (transferring or conferencing).

1. During a call, click the Transfer or Conference button.

The Transferring Call window or Conferencing window appears.

2. Select the Touch Tones check box, and then enter the required number 

and/or symbols on the number pad.

The number pad generates DTMF tones.

3. Clear the Touch Tones check box.

The touch tones function is disabled.

NOTE:  The Touch Tones check box is automatically cleared when 
you close the Transferring Call or Conferencing window.

There are two types of transfer calls:

■

Supervised transfers. In a supervised transfer, you speak to the third party 
to whom the call is being transferred before connecting the active call, in 
order to confirm that the third party is ready to accept the call.

■

Blind transfers. In a blind transfer, you transfer the active call to the third 
party without speaking. You hang up before the third party answers the phone 
and therefore can’t confirm if the third party is ready to accept the call.

1. With a call active, click Transfer. 

The Transferring Call window appears.

2. Enter the phone number to which you are transferring the call in the 

Name: Number field. 

3. Click Dial.

When the phone rings, the Dial button changes to the Transfer button.

4. Take one of the following actions:

■

For a supervised transfer, wait for the third person to answer the phone, 
announce the transfer, then click Transfer. 

■

For a blind transfer, click Transfer without waiting for the third person to 
pick up the phone.