Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

You can add other parties to an active call to make a conference call.

There are two types of conference calls:

■

Supervised conference. In a supervised conference, you speak to the third 
party you want to add to your call before completing the conference, in order 
to confirm that the third party is ready to accept the call.

■

Blind conference. In a blind conference, you add the third party to the 
conference without speaking to him or her.

NOTE:  If you use a blind conference to add someone to your call, 
you may or may not see the call tagged as a conference call in the 
dashboard pane.

1. With a call active, click Conference. 

The Conferencing window appears.

2. Enter the phone number of the person you want to add to the call in the 

Name: Number field. 

3. Click Dial.

When the phone rings, the Dial button changes to the Add to Conf. button.

4. Take one of the following actions:

■

For a supervised conference, wait for the third person to answer the 
phone, announce the conference, then click Add to Conf. 

■

For a blind conference, click Add to Conf. without waiting for the third 
person to pick up the phone.

The Conferencing window closes.

5. To add one or more people to the conference call, repeat Steps 1 to 4 for 

each person.

6. To drop a participant from the conference call, select that call from the Call 

Activity pane and click Drop on the toolbar.

NOTE:  The total number of conference call participants on a call is 
determined by settings on the Cisco CallManager. Ask you 
supervisor for the total number configured for your contact center.

NOTE:  Only the person who originated the conference call can add 
another participant to the conference call.