Cisco Cisco Agent Desktop 8.5

Problem: During a CDBRTool /R /L operation (a load of an LDAP backup, for instance), CDBRTool 
sometimes fails to delete the required data from LDAP and the operation fails.

In the CDBRTool.log file, you might see lines like the following:

2010-02-26 14:57:37:046 ERROR   UpdateLCC failed.

2010-02-26 14:57:37:046 ERROR   CleanupLCCFromLdap failed. 

2010-02-26 14:57:37:046 ERROR CDBR CleanupLCCFromLdap failed.

In the CDBRTool.dbg file, you might see lines like the following:

2010-02-26 14:57:35:000 DEBUG [0x428] LCLDAP.cpp[982] 
ldap_client::LCLDAP::DeleteSubTree: Entry parent does not exist.

ldap_client::LdapClientLogger::LC0001: An exception occurred in 
<ldap_client::LCLDAP::DeleteSubTree()> while deleting LDAP sub tree.

Workaround: Perform the following steps to work around this problem.

Stop slapd (typically by stopping the LDAP Monitor service).

Export the existing slapd database. In a command window, enter the following commands:

cd \program files\cisco\desktop\bin

slapcat –f slapd.conf > slapcat.out

Remove the database files from the database. In a command window, enter the following commands:

cd \program files\cisco\desktop\db

erase alock

erase __db*.*

erase *.bdb

erase *.log

Load data back into LDAP. In a command window, enter the following commands:

cd \program files\cisco\desktop\bin

slapadd –f slapd.conf –l slapcat.out

Start slapd (typically by starting the LDAP Monitor service).

Restart the CDBRTool restore operation.

Symptom: During the LDAP automatic backup, a new backup file is created instead of overwriting old 
backup files.

Problem: This occurs during the nightly automatic LDAP database backup.

Workaround: Delete the old LDAP backup files manually.