Cisco Cisco Agent Desktop 8.5
5
Release Notes for Cisco Agent Desktop Release 8.5
Limitations and Restrictions
Error message received when setting up Directory Services replication in the CAD Configuration Setup utility
Symptom: When attempting to set up Directory Services replication in the CAD Configuration Setup
utility, the error message “Error replicating Directory Services” is received.
utility, the error message “Error replicating Directory Services” is received.
Description: The replication process was unable to delete a team Recording & Statistics flat file
database folder. Every team has such a subfolder located under the database folder.
database folder. Every team has such a subfolder located under the database folder.
Workaround: To enable Directory Services replication, perform the following steps on both Side A and
Side B.
Side B.
Step 1
Stop the Cisco LDAP Monitor Service.
Step 2
On the server where you want to establish replication, navigate to the C:\Program Files or Program
Files (x86)\Cisco\Desktop\database\.
Files (x86)\Cisco\Desktop\database\.
Step 3
Cut all subfolders under the database folder and paste them to another temporary location.
Step 4
Restart the Cisco LDAP Monitor Service.
Step 5
In the CAD Configuration Setup utility, set up Directory Services replication again.
Step 6
Once replication has been successfully established, stop the Cisco LDAP Monitor Service again.
Step 7
Copy the folders from the temporary location (see step 3) and paste them back to C:\Program Files or
Program Files (x86)\Cisco\Desktop\database folder.
Program Files (x86)\Cisco\Desktop\database folder.
Step 8
Restart the Cisco LDAP Monitor Service.
Recording & Statistics database replication logs are not written to the expected folder
Symptom: Replication logs are not in the expected location of <installation
folder>\Desktop\log\ReplLogs.
folder>\Desktop\log\ReplLogs.
Description: CAD was installed to the default location on a Windows 2008 Server or newer system. The
replication logs are written to the drive root (for example, C:\).
replication logs are written to the drive root (for example, C:\).
Workaround: Install CAD to a location that is not locked down (like Program Files or Program
Files (x86) are). Or modify the default permissions of Program Files to allow processes from other
locations (such as SQL Server) to write logs to the CAD install directory.
Files (x86) are). Or modify the default permissions of Program Files to allow processes from other
locations (such as SQL Server) to write logs to the CAD install directory.
After upgrade, supervisor cannot see any new recordings in Supervisor Record Viewer or agent state and agent call logs
Symptom: In a system that uses flat files, after an over-the-top upgrade from CAD 8.0(1a) to
CAD 8.5(1), the supervisor cannot see any recordings made after the upgrade in Supervisor Record
Viewer. The supervisor also cannot view agent state and agent call log data.
CAD 8.5(1), the supervisor cannot see any recordings made after the upgrade in Supervisor Record
Viewer. The supervisor also cannot view agent state and agent call log data.
Description: The backup files made during the upgrade are not placed in the correct folder.
Workaround: In an over-the-top upgrade from 8.0(1a) to 8.5(1), if you have flat files, you must
manually copy the files from the backup folder to the live folder.
manually copy the files from the backup folder to the live folder.
Step 1
Navigate to C:\Program Files\Common Files\CAD\database_backup.
Step 2
Copy the subfolders in the database_backup folder to C:\Program Files\Cisco\Desktop\database.