Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Debugging Logs

March 2012

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Debugging Logs

CAD can create debugging logs, although by default this capability is disabled. If you 
want debugging turned on, you must edit the appropriate configuration file. 

Debugging information is written to the various debug files, all of which have a *.dbg 
suffix. These files are located in the …\Cisco\Desktop\log directory.

NOTE:  If you want to read a debugging log generated by CAD-BE on a 
computer running Linux, and you are using a computer running 
Windows, open the debugging log with Microsoft Wordpad.

The debug files are numbered, up to the total number of files set in the configuration 
file (the default number is 2). For example:

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agent0001.dbg

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agent0002.dbg

When agent0001.dbg reaches its size limit, it is closed and agent0002.dbg is created. 
When the total number of debug files have been created, the first debug file is 
overwritten.

Turning on Debugging

To enable debugging for CAD-BE, you must download and edit the configuration file on 
the computer on which CAD-BE will be run. For instructions, see the following sections.

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To enable debugging for all other CAD services and applications, you must edit the 
appropriate configuration file on the computer on which the CAD services are 
installed. For instructions, see the section that corresponds to the service or 
application that you are configuring.

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For IP Phone Agent, see 

.

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For Desktop Monitoring Console, see 

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For Desktop Administrator, you must edit two configuration files. For 
WebAdmin.properties, see 

. For WebAdminLib.cfg, see 

.

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For all other CAD services and applications, see