Cisco Cisco Agent Desktop 8.5 Guia De Resolução De Problemas

Debugging Logs

March 2012

31

Debugging Thresholds

When setting the debugging threshold, keep in mind that the more detail the 
threshold provides, the slower the performance of your PC and increases the size of 
the debug file. 

 lists the debugging thresholds that are available for all 

services except Desktop Monitoring Console.

Enabling Debugging for Java Applications

1. Navigate to the appropriate folder. 

■

For CAD-BE, navigate to the folder specified in 

■

For all other Java applications, on the server on which the CAD services 
are installed, navigate to C:\Program Files\Cisco\Desktop\tomcat\conf.

2. Open the properties file. The configuration file contains one or more of the 

following debugging statements at the beginning of the file.

#log4j.rootLogger=INFO,LOG,DBG
log4j.rootLogger=DEBUG,LOG,DBG
#log4j.rootLogger=CALL#com.spanlink.util.log.SplkLevel,LOG,DBG
#log4j.rootLogger=TRACE,LOG,DBG
#log4j.rootLogger=DUMP#com.spanlink.util.log.SplkLevel,LOG,DBG

Table 12.

Debugging Thresholds

Threshold

Events Recorded

Debug

• Minor and frequently-occurring normal events. This level is usually 

sufficient for debugging a problem, and will not affect the 
computer’s performance.

Call

• Minor and frequently-occurring normal events

• Entering and exiting functions

Trace

• Minor and frequently-occurring normal events

• Entering and exiting functions

• Detail debugging (for instance, loops)

Dump

• Minor and frequently-occurring normal events

• Entering and exiting functions

• Detail debugging (for instance, loops)

• Byte  dumps

Off

Turns off debugging. This is the default setting.