Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guia De Informação
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Table 2.
Product Part Numbers Affected by this Announcement
End-of-Sale Product Part Number
Product Description
SW-ICD-SRVR22-MCS
ICD 2.2(X) Server Software for Cisco MCS servers with 5 ICD agent licenses
SW-ICD-SRVR22-MCS=
ICD 2.2(X) Server Software for Cisco MCS servers with 5 ICD agent licenses (SPARE)
SW-ICD-SRVR22-IBM=
ICD 2.2(X) Server Software for IBM servers with 5 ICD agent licenses (SPARE)
SW-ICD-SRVR22-CPQ=
ICD 2.2(X) Server Software for Compaq servers with 5 ICD agent licenses (SPARE)
SW-ICD-AGENT22=
Quantity 1 license for ICD 2.2(X) agent
SW-IVR-2.2-MCS
IP IVR Server for MCS Platforms plus 5 IVR Ports
SW-IVR-2.2-MCS=
Software Kit For MCS Servers plus 5 IVR ports
SW-IVR-2.2-IBM=
IP IVR version 2.2 for IBM Qualified Servers
SW-IVR-2.2-COMPAQ=
IP IVR version 2.2 for Compaq Qualified Servers
SW-IVR-KEY=
One IP IVR Port
SW-IVR-KEY-APAC=
IVR one port for APAC only
SW-QM-2.2-MCS
IP QM v2.2 S/W and 12 QM Ports for MCS
SW-QM-2.2-CPQ=
IP QM s/w,12 QM ports for Compaq approved servers
SW-QM-KEY=
IP QM License Key For IPCC
SW-QM-IVR-2.2-UPG=
Upgrade IP QM v2.1 or 2.2 SW to IP IVR v2.2 SW
SW-QM-IVR-KEY-UPG=
QM Port Upgrade to IVR Port Upgrade
PRODUCT MIGRATION OPTIONS
The recommended replacement for the Cisco CRA 2.2(X) is the Cisco Customer Response Solutions 3.x (or later)-based applications including
Cisco IPCC Express 3.x, Cisco IP IVR 3.x, and Cisco IP Queue Manager 3.x (Table 3).
Table 3.
Product Comparisons
Cisco Customer Response Applications
(CRA) 2.2(x)-Based Applications
(CRA) 2.2(x)-Based Applications
Cisco Customer Response Solutions (CRS) 3.x-Based Applications
Cisco ICD 2.2(x)
Latest release of Cisco IPCC Express Standard 3.x or Cisco IPCC Express Enhanced 3.x
Cisco IP IVR 2.2(x)
Latest release of Cisco IP IVR 3.x
Cisco IP Queue Manager 2.2(x)
Latest release of Cisco IP Queue Manager 3.x
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ADDITIONAL INFORMATION
For more information about Cisco products, please contact your Cisco Account Manager or Cisco Channel Partner. For more information about
the Cisco End-of-Life Policy, go to:
http://www.cisco.com/en/US/products/prod_end_of_life.html
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