Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Guia De Informação
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END-OF-LIFE NOTICE, NO. 2453
END-OF-SALE AND END-OF-LIFE ANNOUNCEMENT FOR CISCO
CUSTOMER RESPONSE APPLICATIONS (CRA) 2.2(X)-BASED
APPLICATIONS
CUSTOMER RESPONSE APPLICATIONS (CRA) 2.2(X)-BASED
APPLICATIONS
Cisco Systems
®
announces the End-of-Life of Cisco
®
Customer Response Applications (CRA) 2.2(X)-based applications, including Cisco
Integrated Contact Distribution (ICD) 2.2(X), Cisco IP Interactive Voice Response (IVR) 2.2(X), and Cisco IP Queue Manager 2.2(X). The last
day to order Cisco CRA 2.2(X)-based applications including Cisco ICD 2.2(X), Cisco IP IVR 2.2(X), and Cisco IP Queue Manager 2.2(X) is
June 15, 2004. Customers will continue to receive support from the Cisco Technical Assistance Center (TAC) until June 15, 2005. Table 1
describes the End-of-Life milestones, definitions, and dates for Cisco CRA 2.2(X)-based applications. Table 2 provides a listing of affected
product part numbers.
Customers are encouraged to migrate to the Cisco Customer Response Solutions 3.x (or later)-based applications including Cisco IP Contact
Center (IPCC) Express 3.x, Cisco IP IVR 3.x, and Cisco IP Queue Manager 3.x, which significantly enhanced the features and scalability of the
respective solutions.
Information about these products can be found at:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html
. Table 3 provides
relevant information for migrating from the Cisco CRA 2.2(X)-based applications, including Cisco ICD 2.2(X), Cisco IP IVR 2.2(X), and Cisco
IP Queue Manager 2.2(X), to the Cisco Customer Response Solutions 3.x (or later)-based applications including Cisco IPCC Express 3.x, Cisco
IP IVR 3.x, and Cisco IP Queue Manager 3.x.
Table 1.
End-of-Life Milestones and Dates for Cisco Customer Response Applications (CRA) 2.2(X)-based Applications Including Cisco ICD
2.2(X), Cisco IP IVR 2.2(X), and Cisco IP Queue Manager 2.2(X)
2.2(X), Cisco IP IVR 2.2(X), and Cisco IP Queue Manager 2.2(X)
Milestone
Definition
Date
End-of-Life Announcement Date
The date the document that announces the End-of-Sale and End-of-Life of
a product is distributed to the general public.
a product is distributed to the general public.
December 15, 2003
End-of-Sale Date
The last date to order the product through Cisco point-of-sale mechanisms.
The product is no longer for sale after this date.
The product is no longer for sale after this date.
June 15, 2004
Last Shipment Date
The last-possible date that Cisco and/or its contract manufacturers will ship
the affected product.
the affected product.
September 15, 2004
End of Software Maintenance
Releases Date
Releases Date
The last date that Cisco Engineering may release any final software
maintenance releases or bug fixes. After this date, Cisco Engineering will
no longer develop, repair, maintain, or test the product software.
maintenance releases or bug fixes. After this date, Cisco Engineering will
no longer develop, repair, maintain, or test the product software.
June 15, 2005
End Of New Service Attachment
Date
Date
For equipment and software that is not covered by a service-and-support
contract, this is the last date to order a new service-and-support contract or
add the equipment and/or software to an existing service-and-support
contract.
contract, this is the last date to order a new service-and-support contract or
add the equipment and/or software to an existing service-and-support
contract.
June 15, 2005
End Of Service Contract Renewal
Date
Date
The last date to extend or renew a service contract for the product. The
extension or renewal period cannot extend beyond the last date of support.
extension or renewal period cannot extend beyond the last date of support.
February 15, 2007
Last Date Of Support
The last date to receive service and support for the product. After this date,
all support services for the product are unavailable, and the product
becomes obsolete.
all support services for the product are unavailable, and the product
becomes obsolete.
June 15, 2008