Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Nota De Lançamento
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Contact Steps
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Sequence Number
Integer value containing the sequence number
of the contact assigned by the system if the
contact is associated with a session. The value
is -1 if the contact is not associated with a
session. For every new contact associated
with a session, the system increments the
value by one.
of the contact assigned by the system if the
contact is associated with a session. The value
is -1 if the contact is not associated with a
session. For every new contact associated
with a session, the system increments the
value by one.
Creation Time
The time the contact was initiated.
Inbound
Inbound or initiated (outbound).
Buttons
Set
To set a variable, select an Attribute name and
click Set. Choose a variable from the Select
Variable drop-down list and then click OK;
the variable name appears in the Variable
column next to the attribute you selected.
click Set. Choose a variable from the Select
Variable drop-down list and then click OK;
the variable name appears in the Variable
column next to the attribute you selected.
Clear
To remove Attribute information, highlight a
value in the list and click Clear.
value in the list and click Clear.
Table 2-20
Get Contact Info Properties (continued)
Property
Description