Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Nota De Lançamento
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Cisco Unified Contact Center Express Editor Step Reference Guide, Release 8.0(1)
Chapter 2 Cisco Unified CCX Editor Palette Step Descriptions
Contact Steps
describes the properties of the Get Contact Info customizer window.
Table 2-20
Get Contact Info Properties
Property
Description
Contact
Contact variable for which you want to get
information.
information.
Default is Triggering Contact, unless another
contact is defined.
contact is defined.
Attribute/Variable
Attributes and values of contact information
types.
types.
Type
String representing the type of contact: call,
e-mail, or HTTP.
e-mail, or HTTP.
Language
Language object corresponding to the first
language defined in the language context of
the contact.
language defined in the language context of
the contact.
ASR Supported
Boolean value indicating whether Automatic
Speech Recognition is currently supported for
the call.
Speech Recognition is currently supported for
the call.
Active
Boolean value indicating whether the call is
still active.
still active.
Aborting
Boolean value indicating whether the call is
being aborted.
being aborted.
Session
A unique identifier for the contact session.
Handled
Boolean value indicating whether the contact
was previously marked as handled.
was previously marked as handled.
Identifier
Integer value containing the contact identifier
assigned by the system guaranteed to be
unique among all contacts.
assigned by the system guaranteed to be
unique among all contacts.
Implementation ID String value containing the
implementation-specific identifier for the
contact. This value is unique for a given
contact type. For a Cisco JTAPI call contact,
this value is equivalent to the global call
identifier obtained by the Cisco Unified
Communications Manager.
contact. This value is unique for a given
contact type. For a Cisco JTAPI call contact,
this value is equivalent to the global call
identifier obtained by the Cisco Unified
Communications Manager.