Cisco Cisco Customer Voice Portal 8.0(1)

Refer to 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1844/

products_user_guide_list.html) for more information.

Optionally, configure the SIP Proxy.

If using a SIP Proxy Server, configure it in the Unified CVP Operations Console.

Select: Device Management > SIP Proxy Server

For detailed information about configuring a SIP Proxy Server, refer to "

."

Install and configure the Call Server(s).

In the Operations Console:

a.

Enable the ICM and SIP Services on the Call Server.

•

In the Operations Console select Device Management > Unified CVP Call Server.

Click Help > This Page for details.

•

Select the check boxes: ICM and SIP

b.

Configure the SIP Service:

Note: The SIP Service voip dial peer and the destination pattern of the Ingress Gateway must
match the DNIS.

•

If you are using a SIP Proxy Server, enable the Outbound Proxy and select the SIP Proxy
Server.

Select the SIP tab and configure the following:

–

Enable Outbound Proxy: Yes

–

Outbound Proxy Host: Select from drop-down list.

•

Or, if you are not using a SIP Proxy Server, configure static routes to each third-party SIP
gateway/ACD, SIP endpoints to receive calls.

Local Static Routes, Dialed Number (DN): Specify the dialed number pattern for the
destination.

Valid number patterns include the following characters:

–

Use the period (.) or X character for single-digit wildcard matching in any position.

–

Use the greater than (>), asterisk (*), or exclamation (!) characters as a wildcard for 0 or
more digits at the end of the DN.

Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 8.0(1)