Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco Agent Desktop supports the following IP phones:

■

Cisco IP Phone 7902 series, 7905 series, 7910 series, 7912 series, 7920 
series, 7940 series, 7960 series, and 7970 series

■

Cisco IP Communicator Soft Phone 

Cisco IP Phone Agent supports the Cisco IP Phone 7920, 7940, 7960, and 7970 
series.

Only SPAN port monitoring can be used with the 7920 wireless IP phone. The port 
that is to be included in the SPAN is the one to which the access point is wired. 

Due to the nature the 7920 phone’s mobility, there are certain conditions under which 
monitoring and/or recording calls may result in gaps in the voice: 

■

Agent to agent conversations when both agents are using the same wireless 
access point 

Windows 2000 Advanced 
Server, Service Pack 4

not supported

Up to 100 agents
1.4 GHz processor
1 GB RAM
500 MB free space

*

NIC supporting Ethernet 2

Over 100 agents
1.4 GHz dual processor
2 GB RAM
500 MB free space

*

NIC supporting Ethernet 2

Windows 2003 Server, 
Standard and Enterprise 
Edition, Service Pack 1

not supported

Up to 100 agents
1.4 GHz processor
1 GB RAM
500 MB free space

*

NIC supporting Ethernet 2

Over 100 agents
1.4 GHz dual processor
2 GB RAM
500 MB free space

*

NIC supporting Ethernet 2

* More free space is required for the Recording & Playback service recording files. See 

 for more information.