Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Desktop monitoring does not function with some NIC cards. The Intel PRO/100 and 
PRO/1000 NIC card series are unable to detect both voice packets and data packets 
in a multiple VLAN environment, which prevents desktop monitoring from functioning 
properly. These NIC cards do not fully support NDIS Promiscuous Mode settings.

A workaround solution is available from the Intel Technical Support website (Solution 
ID: CS-005897). Other solutions include:

■

Using another type of NIC card that is fully NDIS-compliant. For a procedure 
for testing if a NIC card is fully NDIS-compliant, see 

www.cisco.com/en/US/customer/products/sw/custcosw/ps427/prod_tech_
notes_list.html

).

■

Monitoring agents via a VoIP Monitor service.

NOTE:  The CAD recording functionality is intended for “on demand” 
use only, and not for recording all calls in a contact center. 

The space requirements for the Recording & Playback service and the Recording & 
Statistics service depend on the size of the contact center. In general, requirements 
are as follows:

The Recording & Statistics service requires 4 GB to store agent state and call activity 
records for a 7 days per week/10 hours per day contact center with 1,000 agents 
taking calls that last an average of 1 minute each.

The Recording & Playback service requires the following space. This space can be 
distributed between two servers in a redundant environment.

G.711

10 1220

20

1080

30

1030