Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

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When an agent roams from one monitoring domain to another

The 7920 phone is not supported as a second line appearance for an agent’s wired 
phone.

CAD 7.0 requires the following software applications to run successfully:

Internet Explorer is required for the Integrated Browser portion of Cisco Agent 
Desktop and for the web page produced when the Bulk Export Utility is run (see 

The CAD documentation is distributed in Acrobat PDF format. The Adobe Acrobat 
Reader is available for free from 

www.adobe.com

.

Tomcat is a Java-based webserver. If you are installing the IP Phone Agent 
application, it is needed to work with the XML pages displayed by IP phones. More 
information about Tomcat may be found at 

http://jakarta.apache.org

. Tomcat is 

shipped with CAD 7.0 and is automatically installed if the installation program does 
not detect an existing, current version on the PC.

JRE is required to run the Java applets and JavaServer Pages (JSP) used by the IP 
Phone Agent application. JRE is shipped with CAD 7.0 and is automatically installed 
if the installation program does not detect an existing, current version on the PC.

CTI OS must be installed before installing the CAD services. You may want to edit 
several registry keys to enable Cisco Agent Desktop to receive all CTI events. See 

 for information on changing these registry 

keys.

Microsoft SQL Server 2000 Desktop Engine (MSDE 2000) is the free, redistributable 
version of SQL Server used as an embedded database.

The use of desktop monitoring in your contact center increases bandwidth 
requirements. Consult the best practices document, Cisco Agent Desktop 
Bandwidth Requirements, for more information.