Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

From the Cisco CallManager Administration web-based application, follow these 
steps to set up the new user.

1. From the User menu, choose Add a New User.

The User Configuration window appears.

2. Enter the following information.

Entries are case sensitive. Enter them exactly as shown.

First Name

telecaster

Last Name

telecaster

UserID

<the user ID set up in CAD Configuration Setup on the 
Services Configuration window>

User Password

<the password set up in CAD Configuration Setup on 
the Services Configuration window>

PIN

12345

Confirm PIN

12345

3. Check the Enable CTI Application Use check box, and then click Insert.

4. Click Device Association in the shaded box at the left.

The Find and List Phones window appears.

5. Use the search function to locate all phones that are to be associated with 

the IPPA authentication user. This should be every IP phone that will be used 
by an IP phone agent.

6. Select the phone(s) from the search results to associate them with the IPPA 

authentication user, check the No Primary Extension check box, and then 
click Update to complete the association.

On the User Configuration window, the phones you selected are listed by 
their MAC addresses under Controlled Devices.

7. Continue until all appropriate IP phones are associated.

It is recommended that you bypass the default URL Authentication parameter to 
maximize system performance. This prevents the CallManager from polling all devices 
in the system to authenticate a specific device every time that device pushes 
information to the CallManager.

1. From the System menu, choose Enterprise Parameters.

The Enterprise Parameters Configuration window appears.

2. Locate the URL Authentication parameter. 

3. Change the default value to the following: