Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

After all IP agent phones are added to CallManager, you must perform the following 
tasks in Cisco CallManager Administration:

1. Create an IP phone service.

2. Assign the IP phone service to each IP agent phone.

3. Create an IPPA authentication user and assign to it all the IP agent phones.

4. Change the default URL Authentication parameter.

From the Cisco CallManager Administration web-based application, follow these 
steps to create a new IP phone service.

1. From the menu at the top of the page, click Feature > IP Phone Service.

2. On the Cisco IP Phone Services Configuration page, enter the following 

information:

Service Name. Enter the service name that will be shown in the IP phone 
Services window.

Service Description. Optional. Enter a description of the service.

Service URL. Enter the URL for the service. For example:

http://<IP address>:8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

where:

■

<IP address> is the IP address of the machine where the Agent State 
service is loaded

■

8088 is the Tomcat webserver port (if 8088 is not the port number, 
check the port parameter in the file C:\Program 
Files\Cisco\Desktop\Tomcat\conf\server.xml for the correct value.)

■

ipphone/jsp/… is the path to the jsp page under Tomcat on the machine 
where the IPPA service is loaded

NOTE:  You will not find a file called IPAgentInitial.jsp at this location; there 
will be a file called IPAgentInitial.class, which contains the implementation of 
the .jsp file.