Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Upgrading to CAD 7.6(1) From a Previous Version

March 25, 2013

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Upgrading to CAD 7.6(1) From a Previous 
Version

Overview

The upgrade process follows these general steps:

1. Back up your configuration data using the CAD backup and restore utilities for 

the version you are upgrading.

2. Uninstall the previous version of CAD.

3. Install CAD 7.6(1) and restore the backed-up data.

Upgrade Procedure

If you are upgrading a single server:

■

Complete steps 1–5 only in the following procedure.

If you are upgrading a replicated system:

■

Shut down replication on both servers before beginning the following 
procedure. For instructions, see 

.

■

Complete steps 1–5 on the primary server and the remaining steps on the 
secondary server.

NOTE:  If you do not shut down replication before beginning the 
procedure, your CAD services LDAP database may become corrupted.

1. Back up your existing CAD LDAP configuration data, recordings, and Cisco 

Recording and Statistics Service database. Refer to that version’s Installation 
Guide for instructions on using the backup and restore tools.

a. Back up your LDAP configuration data and recordings by running the old 

version’s CDBRTool utility twice—once to back up CAD services LDAP data 
and once to back up audio files. 

b. Back up your Recording and Statistics database using the old version’s 

BackupDB utility. 

NOTE:  Save the three types of backup files to different folders. 
Keeping the backup files separated prevents the backup and restore 
tools from reading from or writing to the wrong type of file.