Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Localization

August 8, 2012

25

Localization

Supported Languages

In CAD 7.2, the CAD desktop applications (except for Cisco Desktop Administrator, 
which is available in English only) are localized in the languages displayed in 

.

Installation in Localized Contact Centers

The CAD services must be installed on machines running an English language 
operating system. 

The CAD desktop applications can be installed on machines running either an English 
language or a supported localized language operating system.

Table 1. 

supported languages and CAD desktop application availability.

Supported Language

CAD

CAD-BE

CSD

IPPA

CDA

Chinese--Simplified 

×

×

×

Chinese--Traditional

x

x

x

Danish

×

×

×

×

Dutch

×

×

×

×

English

×

×

×

×

×

French

×

×

×

×

German

×

×

×

×

Italian

×

×

×

×

Japanese

×

×

×

×

*

* IP Phone Agent does not support Japanese if it is running on a SIP phone. Reason codes and 

wrap-up data must be Katakana half-width in Shift-JIS format. Kanji will not display properly.

Korean

×

×

×

Portuguese (Brazilian)

×

×

×

×

Russian

x

x

x

x

Spanish

×

×

×

×

Swedish

×

×

×

×