Cisco Cisco Agent Desktop 8.5 Guia Da Instalação

Cisco CAD Installation Guide

August 8, 2012

System Requirements

CAD 7.2 is integrated into the following Cisco Unified Contact Center Enterprise and
Hosted environment:

Consult the following documents for the most current compatibility information:

Cisco Unified CallManager Compatibility Matrix

www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

Cisco IP Contact Center Enterprise Edition Software Compatibility Guide

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Operating Environment

CAD 7.2 runs on the following operating systems and hardware.

CAD Version

Unified CM Version

Unified ICM Version

CTI Server

7.2(1)

4.1, 4.2, 5.0, 6.0

7.2(1)

CTI OS 7.2

Table 2.

Desktop minimum operating systems and hardware

Operating System

Desktop Applications

Windows 2000 Professional

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Service Pack 4

All Desktops:

• 500 MHz processor
• 128 MB RAM
• 800 × 600 screen resolution
• 100 Mbit NIC supporting Ethernet 2

Agent, Supervisor, and Admin Desktops:

• 650 MB free space

CAD-BE Desktop only:

• IE 6 and 7 w/Sun JRE 5.0 Update 11
• Firefox 1.5 & 2 w/Sun JRE 5.0 Update 11

Windows XP Professional Edition